This position is responsible for maintaining positive consumer relations and providing administrative support to the Language Services Department.
The Scheduling Specialist will receive incoming calls for the department and answer questions or direct call to the appropriate staff member. Maintain positive relations with existing and potential consumers, and maintain the scheduling on the Fluency System for consumers and contract interpreters.
Act as the Fluency “Super User” to ensure data is maintained, accurate and consumer needs are being met and tracked.
Receive and communicate consumer complaints, assist with problem resolution under the direction of the Language Services Coordinator, maintain the consumer files and service agreements, and ensure service agreements are renewed annually and up to date.
The Scheduling Specialist will also Ensure consumer feedback is collected and documented annually with the assistance of the Language Coordinator, ensure all appointments are scheduled with an interpreter and consumers have pertinent information, ensure contractor has pertinent information needed to complete assignment.
A High School Diploma or GED is required. Bachelor’s Degree preferred. One year experience in the interpreting field is preferred and fluency with oral and written foreign language preferred along with
Excellent knowledge and skills in customer service principles and practices, excellent verbal and written communication skills, and proficiency with Microsoft Office (Word, Excel) and database management
Acculturation sensitivity and experience is important for this position.
Must be able to meet the following physical requirements, with or without reasonable accommodation:
Use hands to manipulate, handle, feel, and control items or equipment;
Talk to other employees/clients and hear them;
See and be able to read, write, and interpret written documents;
Occasionally lift and move objects weighing up to 15 pounds.
For consideration, please e-mail a cover letter, resume and salary requirements to Cheryl Sears, Human Resources Director to: firstname.lastname@example.org EOE
To learn more about Catholic Charities Southwestern Ohio please visit our website at www.ccswoh.org and www.ccswoh.org/careers